Effective Date: [1 January 2026]

Cowboys Roofing & Exteriors (“Company”, “we”, “our”, or “us”) operates the website www.cowboysroofingcalgary.com⁠ (the “Website”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Website or use our services. By using our Website, you agree to the terms of this Privacy Policy.

1. Information We Collect

Personal Information: We may collect information you provide directly, including:

- Name

- Email address

- Phone number

- Property address

Any information submitted through contact forms or

service requests: Automatically Collected Information

We may automatically collect:

- IP address

- Browser type

- Device information

- Pages visited and activity on the Website

- Cookies and usage data

2. How We Use Your Information

We use the information we collect to: Respond to inquiries, Provide roofing estimates and services, Schedule and confirm appointments, Send service updates, Provide customer support, Improve our Website and services, Comply with legal obligations

3. SMS Communication Policy

When you provide your phone number through our Website contact forms or request services, you consent to receive SMS text messages from Cowboys Roofing & Exteriors regarding:

- Roofing inquiries

- Estimate follow-ups

- Appointment confirmations

- Service updates

SMS consent is not shared with third parties or affiliates for marketing purposes.

Customer support communications

Message frequency varies. Message and data rates may apply.

You may opt out at any time by replying STOP to any message. For assistance, reply HELP or contact us at [email protected].

We do not sell, rent, or share your phone number or SMS consent information with third parties or affiliates for marketing purposes.

SMS Messaging Terms

By opting in to receive SMS messages from Cowboys Roofing Inc, you agree to receive transactional and promotional text messages related to your inquiries, appointments, services, and offers. Message frequency may vary. Message and data rates may apply. Reply STOP to opt out at any time or HELP for assistance.

Carrier Disclaimer: Carriers are not liable for delayed or undelivered messages.

4. Consent to Receive Communications

By submitting a form on our Website, you acknowledge and agree that:

You are providing express consent to be contacted by Cowboys Roofing & Exteriors via phone call, email, or SMS regarding your inquiry or service request.

Consent is not a condition of purchase.

You may withdraw consent at any time.

5. Marketing, Photography, and Promotional Use Consent

By submitting your information through the Website, creating an account, requesting services, or otherwise agreeing to this Privacy Policy, you acknowledge and agree that Cowboys Roofing & Exteriors may photograph, video record, or otherwise document your property, project, and related work for business purposes.

You expressly consent to the use of such photographs, videos, descriptions, and project details for marketing, advertising, promotional, and informational purposes, including but not limited to:

- Use on our website

- Social media platforms (Facebook, Instagram, TikTok, etc.)

- Digital advertisements

- Print materials

- Other marketing channels

This consent is granted without expectation of compensation and may be used before, during, or after completion of services. Any personally identifiable information will continue to be handled in accordance with this Privacy Policy.

6. Information Sharing and Disclosure

We do not sell or rent your personal information.

We may share information only in the following limited situations:

With service providers who assist in operating our business (e.g., CRM or communication platforms)

When required by law, subpoena, or legal process

To protect the rights, safety, and property of our company or others

7. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no transmission over the internet is completely secure.

8. Cookies and Tracking Technologies

Our Website may use cookies and similar technologies to enhance user experience, analyze site traffic, and improve functionality.

You may disable cookies in your browser settings, though some features of the Website may not function properly.

9. External Links / Affiliate Relationships

Our Website may contain links to third-party websites. We are not responsible for the privacy practices of those external websites.

10. Children’s Privacy

Our Website and services are not directed to individuals under 18 years old. We do not knowingly collect personal information from minors.

11. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated effective date.

12. James Hardie Installed for the Same Price as Vinyl Siding – Terms & Conditions

Cowboys Roofing Inc. offers qualifying homeowners the opportunity to upgrade from vinyl siding to James Hardie siding while maintaining the same labour rate as vinyl siding installation. Labour Rate Vinyl siding labour is calculated at $4.25 per square foot. James Hardie siding may be installed for the same labour rate of $4.25 per square foot. This offer applies to labour only. Additional material costs required to upgrade from vinyl siding to James Hardie will be added accordingly.

Additional Costs May Include James Hardie siding boards, trim, and accessories ColourPlus or factory-finished products Additional fasteners, flashing, caulking, and weather barriers Extra disposal, freight, or delivery costs Additional trim work, soffit, fascia, or custom details Structural repairs, sheathing replacement, rot, mould, or insulation upgrades Specialty access equipment, lifts, scaffolding, or difficult site access Eligibility Offer applies to full siding replacement projects only. Final pricing is subject to an on-site inspection and confirmation of measurements, wall condition, product selection, access, and project complexity. Cowboys Roofing Inc. reserves the right to determine project eligibility.

Additional work identified during the project may result in extra charges. Disclaimer This promotion reduces the labour cost difference between vinyl siding and James Hardie siding only. Homeowners remain responsible for any additional material or project-related costs associated with upgrading to James Hardie siding.

13. ROOF REPLACEMENTS STARTING FROM $5,995 + GST – TERMS & CONDITIONS

COWBOYS ROOFING INC. OFFERS QUALIFYING HOMEOWNERS ROOF REPLACEMENTS STARTING FROM $5,995 + GST, SUBJECT TO THE FOLLOWING TERMS, CONDITIONS, AND PROJECT ELIGIBILITY REQUIREMENTS.

THE ADVERTISED STARTING PRICE IS BASED ON A SIMPLE GABLE ROOF DESIGN ONLY, WITH A TOTAL ROOF AREA NOT EXCEEDING 1,400 SQUARE FEET AND A ROOF PITCH OF 6/12 OR LOWER. THE BASE PRICE INCLUDES ONE (1) LAYER TEAR-OFF, STANDARD DISPOSAL, INSTALLATION OF STANDARD ASPHALT SHINGLES, BASIC ROOF VENTILATION, DRIP EDGE INSTALLATION, AND STANDARD SITE CLEANUP.

THIS OFFER APPLIES ONLY TO STRAIGHTFORWARD ROOF REPLACEMENT PROJECTS THAT MEET STANDARD INSTALLATION CONDITIONS AS DETERMINED BY COWBOYS ROOFING INC.

Additional Costs and Exclusions

ADDITIONAL COSTS MAY APPLY WHERE PROJECT CONDITIONS DIFFER FROM THE BASE ASSUMPTIONS OF THE PROMOTION, INCLUDING BUT NOT LIMITED TO:

- Multiple existing roofing layers requiring removal;

- Roofs exceeding 1,400 square feet;

- Roof pitches greater than 6/12 or steep-slope conditions;

- Complex roof designs including valleys, dormers, hips, skylights, chimneys, or architectural features;

- Detached garages, additions, or secondary structures;

- Limited or difficult site access;

- Structural repairs, decking or sheathing replacement;

- Water damage, rot, mould, or insulation deficiencies;

- Upgraded ventilation requirements or code compliance upgrades;

- Specialty materials, upgraded shingles, or custom installation requirements;

- Additional safety equipment, staging, or fall protection requirements.

ANY SUCH CONDITIONS IDENTIFIED BEFORE OR DURING THE PROJECT MAY RESULT IN ADDITIONAL CHARGES.

Inspection and Final Pricing

FINAL PROJECT PRICING IS SUBJECT TO AN ON-SITE INSPECTION AND CONFIRMATION OF ROOF MEASUREMENTS, STRUCTURAL CONDITION, ACCESSIBILITY, MATERIAL REQUIREMENTS, LOCAL BUILDING CODE COMPLIANCE, AND OVERALL PROJECT COMPLEXITY.

COWBOYS ROOFING INC. RESERVES THE RIGHT TO DETERMINE PROJECT ELIGIBILITY FOR THE PROMOTIONAL PRICE AT ITS SOLE DISCRETION.

Promotion Limitations

THIS OFFER:

- CANNOT BE COMBINED WITH OTHER PROMOTIONS, DISCOUNTS, PRICE MATCHES, OR ADVERTISED OFFERS UNLESS EXPRESSLY STATED IN WRITING;

- DOES NOT APPLY TO INSURANCE CLAIM WORK OR INSURANCE-FUNDED PROJECTS;

- IS SUBJECT TO MATERIAL AVAILABILITY AND SCHEDULING CAPACITY;

- IS AVAILABLE ONLY FOR STANDARD RESIDENTIAL ROOF REPLACEMENTS.

FINANCING OPTIONS MAY BE AVAILABLE SUBJECT TO CREDIT APPROVAL BY THIRD-PARTY FINANCING PROVIDERS.

Additional Work

ANY ADDITIONAL WORK IDENTIFIED DURING INSTALLATION THAT WAS NOT VISIBLE OR REASONABLY DISCOVERABLE DURING INITIAL INSPECTION MAY REQUIRE WRITTEN CHANGE ORDERS AND ADDITIONAL COSTS APPROVED BY THE HOMEOWNER PRIOR TO COMPLETION.

Modification or Cancellation

COWBOYS ROOFING INC. RESERVES THE RIGHT TO MODIFY, SUSPEND, OR TERMINATE THIS PROMOTIONAL OFFER AT ANY TIME WITHOUT PRIOR NOTICE. THE ADVERTISED STARTING PRICE DOES NOT CONSTITUTE A FINAL QUOTE OR CONTRACT PRICE.

14. Price Match Guarantee and Promotional Pricing

Cowboys Roofing Inc. may, at its sole discretion, offer a price match, price reduction, or promotional discount where a customer provides a valid written quote from a competing contractor for substantially the same scope of work, materials, and warranty coverage.

This section applies to all price-related promotions, advertisements, or guarantees offered by Cowboys Roofing Inc., including but not limited to promotions advertised as “beat any quote,” “beat any quote by up to $1,000,” or any similar pricing incentives (collectively, “Promotional Offers”).

To qualify, the competing contractor must meet all of the following requirements:

- Be in continuous operation for a minimum of five (5) years;

- Hold a valid and current business license in Calgary, Alberta;

- Offer workmanship and manufacturer warranties equal to or greater than those provided by Cowboys Roofing Inc.;

- Be certified or approved by the manufacturer of the roofing products being installed;

- Maintain a minimum of fifty (50) verified five-star Google reviews; and

- Be accredited and in good standing with the Better Business Bureau (BBB).

Customers must provide a complete written quote showing contractor details, scope of work, materials, warranty information, and total project price. Cowboys Roofing Inc. reserves the right to independently verify all submitted information.

Price matches and Promotional Offers apply only to comparable projects and do not apply to promotional or liquidation pricing offered by competitors, cash discounts, pricing errors, insurance-determined pricing, unverifiable quotes, or quotes that differ in scope, quality, specifications, or installation standards.

Cowboys Roofing Inc. reserves the right to refuse any price match or Promotional Offer where honoring such pricing would require reduced workmanship standards, inferior materials, or practices inconsistent with company quality, safety, or operational standards. All determinations regarding eligibility and comparability are made at the sole discretion of Cowboys Roofing Inc. and are final.

Cowboys Roofing Inc. reserves the right to modify, suspend, or discontinue any Price Match Guarantee or Promotional Offer at any time without notice.

15. Instant Roof Estimator – Terms & Conditions

Cowboys Roofing Inc. provides an online Instant Roof Estimator tool for informational and preliminary pricing purposes only. By using this tool, you agree to the following terms and conditions.

Preliminary Estimates Only

Estimates generated through the Instant Roof Estimator are automated preliminary estimates based on satellite imagery, property data, and standard pricing assumptions. These estimates are not quotes, contracts, or guarantees of pricing.

Final project pricing is determined solely by Cowboys Roofing Inc. following an on-site inspection and may change based on, including but not limited to:

- Verified roof measurements and pitch

- Site access and safety requirements

- Existing roof condition or structural issues

- Material selection and availability

- Local building code requirements

- Project complexity or unforeseen conditions

No Price Guarantee

Use of the estimator does not guarantee project acceptance, scheduling, or final pricing. Cowboys Roofing Inc. reserves the right to adjust pricing or decline projects at its sole discretion following inspection or review.

Accuracy Disclaimer

Cowboys Roofing Inc. does not guarantee the accuracy of measurements, calculations, or pricing generated by the estimator. Variations may occur due to satellite imagery limitations, incomplete property information, or conditions not visible without physical inspection.

User Responsibilities

Users agree to provide accurate and truthful information and to use the estimator only for lawful purposes. Misuse, manipulation, or submission of false information may result in refusal of service.

Limitation of Liability

Cowboys Roofing Inc. shall not be liable for:

- Differences between estimated and final project pricing;

- Decisions made based solely on automated estimates;

- Measurement inaccuracies or data limitations;

- Changes in material pricing or availability; or

- Conditions discovered during inspection or construction.

Information Collection and Use

Information submitted through the estimator, including name, contact details, and property information, may be used by Cowboys Roofing Inc. to:

- Generate preliminary estimates;

- Contact you regarding your quote request;

- Provide project consultations and services; and

- Improve internal systems and customer experience.

Your information may be processed through third-party software providers used to operate the estimator and manage customer communications. Cowboys Roofing Inc. does not sell personal information to third parties.

Communications

By submitting your information through the estimator, you consent to being contacted by Cowboys Roofing Inc. via phone, email, or text message regarding your estimate and related services, subject to applicable communication laws.

Modifications

Cowboys Roofing Inc. reserves the right to modify or discontinue the Instant Roof Estimator or these terms at any time without notice. Continued use of the tool constitutes acceptance of any updated terms.

16. Storm Damage Repair Offer – Terms & Conditions

$299 Roof Repair Offer Offer valid for residential properties within Cowboys Roofing Inc.’s standard service area.

Pricing is based on repairs requiring up to one (1) bundle of asphalt shingles. Applicable to standard sloped (pitched) roofs only (generally 6/12 pitch or less and safe, walkable conditions). Offer may be applied toward minor shingle repairs or emergency tarping at the discretion of Cowboys Roofing Inc. Includes basic labor and materials required to complete the repair within the outlined scope. Any additional materials, labor, steep slope charges, access limitations, decking repairs, ventilation issues, or underlying structural concerns will be quoted separately.

Flat roofs, metal roofing systems, cedar shakes, and specialty roofing systems are excluded from this offer unless otherwise specified in writing. This offer is intended as a temporary or minor repair solution and does not guarantee a full system repair or replacement.

$399 Siding Repair Offer Offer valid for residential properties within Cowboys Roofing Inc.’s standard service area. Pricing is based on repairs requiring up to five (5) pieces of standard siding material. Applies to vinyl siding repairs only, unless otherwise approved in writing. Includes basic labor and materials required for replacement within the outlined scope. Color matching is not guaranteed due to weathering, aging, and manufacturer variations.

Additional materials, specialty siding (including James Hardie, engineered wood, metal, or composite), insulation board, trim pieces, or underlying wall repairs will be quoted separately.

Access issues, height restrictions, or complex installations may result in additional charges.

Contact Information

If you have any questions about this Privacy Policy, you may contact us at:

Cowboys Roofing & Exteriors

Website: www.cowboysroofingcalgary.com⁠�

Email: [email protected]